Privacy Policy – POPIA Compliant

Last updated: 18 May 2026

Important Information and Who We Are

Purpose of This Privacy Policy

This Privacy Policy explains how SCG South Africa (Pty) Ltd (trading as SCG) (“SCG”, “we”, “us”, “our”) collects, uses, shares, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

This policy applies to:

  • Visitors to our website
  • Customers, partners, and suppliers
  • Any person engaging with our services

We may update this policy from time to time.

Responsible Party

For purposes of POPIA, SCG South Africa acts as the Responsible Party responsible for determining the purpose and means of processing your personal information.

Contact Details

SCG South Africa
Meyersdal Eco Office Park
Johannesburg, South Africa
Email: sales@scgsa.co.za

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

The Personal Information We Collect

Personal information means information relating to an identifiable, living person or juristic entity.

Categories of Information We Collect

We may collect:

  • Identity Information: Name, surname, title
  • Contact Information: Email address, telephone number, physical address
  • Financial Information: Billing details, bank details, payment information
  • Transaction Information: Service usage, billing history
  • Technical Information: IP address, device information, usage behaviour
  • Profile Information: Preferences, feedback, marketing choices
  • Communications Data: Correspondence with us

Telecommunications Data (Where Applicable)

As a telecoms and technology provider, we may process:

  • Call records and metadata
  • Device usage data
  • Network and service usage

Special Personal Information

We do not intentionally collect special personal information (e.g., health, religion, biometrics) unless required by law or with explicit consent.

How We Collect Information

We collect personal information through:

  • Direct interactions: Forms, contracts, emails, calls
  • Automated technologies: Cookies and website analytics
  • Third parties: Credit agencies, business partners, public records

Lawful Basis for Processing (POPIA Conditions)

We process your personal information only where lawful under POPIA, including:

  • Consent: You have given permission
  • Contractual necessity: To provide services to you
  • Legal obligation: Compliance with laws or regulations
  • Legitimate interest: For business operations, fraud prevention, service improvement

How We Use Your Personal Information

We use your personal information to:

  • Provide and manage our services
  • Process transactions and billing
  • Communicate with you
  • Improve products and services
  • Prevent fraud and ensure security
  • Comply with legal obligations
  • Send marketing (with consent where required)

Marketing Communications

  • You will receive marketing if you have consented or are an existing client (where permitted by law)
  • You can opt out at any time via: unsubscribe links or direct request to us

We will not share your data for third-party marketing without your consent.

Cookies and Tracking

We use cookies to:

  • Improve website functionality
  • Analyse usage
  • Enhance user experience

You can manage cookies via your browser settings.

Sharing of Personal Information

We may share your personal information with:

  • Service providers (IT, hosting, support services)
  • Business partners
  • Regulators and authorities (where required by law)
  • Professional advisors (legal, auditing, etc.)

We ensure that all third parties:

  • Process data only on our instructions
  • Maintain appropriate security safeguards

Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure:

  • The recipient country has adequate data protection laws; OR
  • Appropriate safeguards or agreements are in place

Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Access controls
  • Encryption where appropriate
  • Staff confidentiality obligations

We will notify affected parties and regulators where required in the event of a data breach.

Data Retention

We retain personal information only as long as necessary:

  • For the purpose it was collected
  • To comply with legal obligations

Typical retention:

  • Customer data: up to 6 years after termination (for legal/tax purposes)

Where possible, data is anonymised or securely deleted.

Your Rights Under POPIA

You have the right to:

  • Access your personal information
  • Request correction or updating
  • Request deletion (where applicable)
  • Object to processing
  • Withdraw consent
  • Lodge a complaint

Exercising Your Rights

Requests can be submitted to:
operations@scgsa.co.za

Complaints

If you are not satisfied with how we handle your personal information, you may lodge a complaint with:

Formal Complaints Process:

complaints@scgsa.co.za

Automated Decision-Making and AI

We may use automated systems and AI for:

  • Fraud detection
  • Service optimisation
  • Analytics

We do not make significant decisions affecting you solely by automated means without appropriate safeguards.

CCTV (Where Applicable)

We may use CCTV at our premises for:

  • Security and safety
  • Crime prevention

Footage is stored securely and retained for limited periods unless required for investigation.

Updates to This Policy

We may update this policy periodically. The latest version will always be available on our website.