Our focus at NSN has always been to deliver market leading customer service. We understand that not all customers will experience our service to the degree that we would want them to. Which is why we have launched our 5 Star Service campaign. The purpose of this is to speak to all of our customers and find out where we are in terms of delivering a 5 Star Service experience. If your experience of NSN is not at the 5 star level we want to know what we need to do in order to achieve this.