Uncategorized   :   19th August 2022

New Star Networks and The Customer Experience

At New Star Networks, we see Telecoms as our expertise, but Customer Service is our forte.  When asked how we achieve our 99.5% retention rate and 5* Hellopeter rating, the answer is simple…everything we do is designed around our customer’s experience from start to finish.

We make ourselves easy to reach – 4 rings and you are connected with your own personal Account Manager.

We provide a broad spectrum of products, across different networks, to ensure you have the complete telecoms solution – just one invoice to process and one point of contact for anything telecoms related.

We recognise that although the price is important, having suppliers that deliver a great product and great support is vital to how we deliver our own experience; so, we work with our Partners and Suppliers to ensure that we receive the best service from them, for the best price possible.

Fundamentally though, what makes us stand out is our flexible approach in everything we do.  We see every customer for who they are and what they do, and we aim to be as accommodating to their circumstance as we can.  Our customers are not experts in the field of telecoms, they are experts in their own field, so we give them all the benefits of using their favourite networks, without having to deal with their favourite networks.

In a nutshell, at New Star Networks, we make the experience as simple as possible for our customers, we focus on their telecoms needs so that they can focus on the rest. To read more about this in our existing customers’ own words, please visit our Hellopeter page.


If you would like to find out more about how New Star Networks can help your business, contact Wesley on wesley@nsn.co.za. and our team of experts will be happy to discuss the most appropriate solution for your business.


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