When creating the tagline for New Star Networks (NSN) I was looking for something that expressed exactly what we did, with an extra added shot of immediacy. So ‘Connecting you now’ became our tagline and five years on we have done exactly that, for over 2500 companies; catapulting NSN into the Deloitte UK Tech Fast50 last year.
When seeking feedback from our customers a common but always rewarding statement is that they now felt more like a name rather than just a number. This happened again today, so I took some time out to reflect on why this might be the case. One possible reason is that we focus hard on making each customer feel like they genuinely matter to us by contacting them on a regular basis and taking the time to take an interest in their business.
One of the main things we try to get across to our staff who are on the front line with our customers is that they must turn up fully for the customer. It’s not enough to just clock in or even basically get it right. When you fully show up people know the difference i.e. no one likes to feel like having you talk to them is just another mundane task or chore. And doing this to others is actually just contributing to a culture where you’re likely to be treated with similar indifference.
We talk a lot about presence in Communications, whether it be through a website, audio or video conferencing, social media or marketing in general. The quality of the content shared in any of these mediums is arguably most strongly affected by how present you were when you created it. More specifically, where were you.. really (in your mind) whilst doing it? Last year’s Skiing holiday? Thinking about navigating the recycling trucks on tomorrows’ school run? When you were writing the text about your new product for your website were you actually explaining it or explaining it away so that its simply done, and out of the way?
Without getting too far into an area known as Mindfulness, the key here is to stop all of the other stuff that isn’t about what you are actually doing right now.. and give the rest of your attention fully, to whatever it is you are doing, or to whoever it is you are talking to.
Now notice the difference in quality.
Everyone else will, I guarantee it.
Rankings are based on percentage revenue growth over the last four years. New Star Networks (NSN) grew 315 per cent during this period. New Star Networks CEO, Mark Shraga, credits the market leading flexibility in NSN’s Cloud service offering as enabling NSN to deliver the company’s 315 per cent revenue growth over the past four years. Infrastructure construction specialists, HOCHTIEF (UK) Construction Limited, congratulated NSN on their success stating,
A great result and well deserved”.
New Star Networks (NSN) today announced that it ranked 328th on the Deloitte Technology Fast 500 EMEA 2015, a ranking of the 500 fastest growing technology companies in EMEA. Rankings are based on percentage revenue growth over four years.
David Cobb, Deloitte UK an Partner in charge of the Deloitte Fast 500 EMEA programme said:
As a recipient of the 2015 Deloitte Technology Fast 500 Ranking, New Star Networks (NSN) has demonstrated that it is indeed one of the fastest growing technology companies in Europe, the Middle East and Africa, and we are proud to honour them for this.
New Star Networks (NSN) CEO, Mark Shraga said:
We are delighted to win this award, what an incredible thing to be acknowledged as one of the fastest growing technology companies in such an enormous market as EMEA!
Avante Care & Support, also celebrating their 25th Birthday this week, congratulated them on their anniversary and recent success. Lyndsay Hopper, Marketing Manager, Avante Care & Support, said:
“Happy Birthday NSN, a great result and well deserved!!”
New Star Networks CEO, Mark Shraga said:
“We are always happy to support charities where we have shared concerns, and Avante care & Support focuses on an area of human concern that is personal to my own family. We were delighted to be asked to support their coming Christmas raffle fundraiser and look forward to seeing some healthy donations at the event on the 4th December.”
Avante Care & Support, also celebrating their 25th Birthday this week, congratulated them on their anniversary and recent success. Lyndsay Hopper, Marketing Manager, Avante Care & Support, said:
“Happy Birthday NSN, a great result and well deserved!!”
New Star Networks CEO, Mark Shraga said:
“We are always happy to support charities where we have shared concerns, and Avante care & Support focuses on an area of human concern that is personal to my own family. We were delighted to be asked to support their coming Christmas raffle fundraiser and look forward to seeing some healthy donations at the event on the 4th December.”
Following on from NSN’s cloud based growth we have seen extraordinary growth coupled with long term customer loyalty which has given us an enviable position in the market. Set for further growth in 2016 we have promoted from within the business with Nick Shraga taking on the role of Managing Director and Ryan Kersey moving up into the role of Channel Director.
As we grow from strength to strength I would like to take this opportunity to thank you personally for helping us to achieve this awesome award from the Deloitte Fast50 team.
Patterson stated:
We already serve many thousands of customers in businesses using IP, our goal is by 2025 all of our voice customers will be served using an IP with a premises solution and will migrate off the traditional telephony platform.”
In a recent blog post Matt Townend, MD of illume, commented:
For BT, this convergence onto the IP network will require them to migrate all of their customers off the ISDN network at some point in the next 10 years. Although this may seem like a long time, the process will take a lot longer than expected and Cavell expects that this will start relatively soon to end of life the service by 2025.”
(Cited from Comms Business Magazine)
There has never been a better time to make the change from ISDN to SIP based technologies. The iPBX solution offered by NSN, for example, is a complete ‘off the shelf’ solution that is designed to ensure that life after ISDN can begin as soon as today. It simply enables the customer to continue growing their business without missing a beat.”
states NSN Managing Director Nick Shraga.
The NSN promise is to always be connecting you now to great service, cost savings and the kinds of products that will add value to your business.
NSNrg takes this promise a step further and delivers real value simply by managing your Energy requirements on your behalf. Our commitment is to ensure you achieve cost savings, with attention to supporting your future growth in a competitive market place.
The energy market place is driven by some very big companies, much like the Telecoms industry was 10 to 15 years ago. The key shift in both market places is the rise in independent companies bringing a high level of customer service to the SME market place. NSNrg is targeted at being the difference that makes a difference for your business when it comes to reviewing and hunting out the best energy tariffs. We assess a wide array of providers and guarantee to secure a better tariff before we propose a switch to another provider.
1) A consultant will gather some basic information from you
2) We will assess and compare your energy bills with the other supplier tariffs
3) If you are happy with the proposed savings then we manage the switch for you – straight away!
NSN is now a full service provider for Office Online (Word, OneNote, PowerPoint, and Excel documents), Apps for Office and SharePoint, Online conferencing, instant messaging and Skype connectivity and an array of email and remote IT support solutions.
“We are now your fully comprehensive one stop vendor, for everything. Every single day we are delivering the complete communications infrastructure for businesses all over the UK” Says Operations Director Nick Shraga.