To whom does it apply and from when is it in enforceable:
From the 3rd of January 2018 this newly evolved piece of regulatory law will be enforceable. Markets in Financial Instruments Directive 2004 applies to any company that performs investment services and activities.
MiFIDII extends MiFID1 legislation to include organized Trading Facilities (OTF) i.e. any facility or system designed to bring together buying and selling interests or orders related to financial instruments.
How does this impact on our call recording strategy?
With the current MiFID rules, recordings must be kept for at least six months. MiFID II changes include:
- The requirement for all recordings to be stored for a minimum of five years from the date the recording is made.
- The five-year term could change to seven years if requested by the competent authority.
- All call records must be kept in a ‘durable medium’ so that they can be effectively monitored for compliance.
- To be compliant a recording must be kept in such a way that allows it to be replayed or copied and that it prevents the original from being deleted or altered.
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NSN is delighted to have won the prestigious award for the Best Customer Service performance at the recent Comms National Awards event. This is a highly coveted industry award that is given to the company that has demonstrated the most commitment and expertise in delivering customer service excellence across the board.
Every year Apple generates an incredible amount of hype around new iPhones. Sometimes it can be hard to realize that your old iPhone is perfectly fine. Business Insider’s Antonio Villas-Boas has been using Apple’s iPhone 6s since it was released two years ago, and he says you don’t have to worry about upgrading. Here’s what you need to know. Following is a transcript of the video.
Antonio Villas-Boas: So, I bought the iPhone 6s Plus when it was first released and I skipped over the iPhone 7 generation. And now I think I’m going to skip over the iPhone 8. Apple is still selling the iPhone 6s even though it’s a two-generation old phone now. That’s testament of how good the iPhone 6s is.
Other things that Apple improved in the iPhone 8 and 8 Plus, and the iPhone X, is the camera. So big improvements there. Dual-lens with the 8 Plus. The camera on the iPhone 6s … still really good. For example, here’s some shots from Hawaii. I’m pretty happy withthese photos, you know? I have no problems with these at all.
The screens on the new iPhones, those have been improved. They have “True Tone” and HDR. And they look great, and fantastic, and “Retina HD,” and all that stuff. But this is fine too! On the iPhone 6s the screen is still just fine. And also like the Samsung Galaxy phones, they have the sharper displays. They’re like 1440P versus the 1080P. That’s okay. This is a small screen. You’re really not gonna notice that much extra sharpness on a screen that is as small as a smartphone screen.
I don’t play games that often. That’s the one area where, maybe, the iPhone 6s may show its age a little bit, because there have been great strides recently in the iPhone 7 and the iPhone 8 where the processor is just a lot more powerful for games.
One thing that a lot of people experience with their older iPhones, and probably one of the biggest factors why someone usually upgrades to a new iPhone, is battery life. If your older iPhone is running out of battery way too fast and you’re still actually totally fine with a performance, you might actually consider getting it repaired by Apple itself. If you’re out of warranty or don’t have AppleCare, it costs £90 to get it repaired at the Apple store. Hey, you know, spending £90 over £900 … not a bad deal.
And, this is very important this is the last iPhone with the headphone jack. I still need the headphone jack to be honest. https://www.iphonefaq.org/archives/973842
With all that said, there are a few stutters here and there. You know, it is a sign that it is starting to slow down and I expect over the next year that it’ll slow down enough to the point where I will want to upgrade. And then at that point it’ll be 2018 and we’ll see what Apple has in store. But look at it this way, I’m a tech guy. I review tech. I review the latest and greatest and I’m okay with some older stuff. I think we’re at a point now where, at least with smartphones, we’re kind of reaching almost a peak, maybe? Or at least we’re slowed down with how much power you need for, sort-of, day-to-day life. So, for now, the iPhone 6s will absolutely do.
Reference:
I won’t trade in my iPhone 6s for an iPhone 8 or iPhone X — here’s why:
By Corey Protin and Antonio Villas-Boas
Business Insider, Sep. 27, 2017, 3:24 PM
Article posted on: mybroadband.co.za
Launched in the UK in 2010, New Star Networks (NSN) is a high-performance technology company focused on growing through Partnerships.
Achieving rankings as the 49th fastest growing tech company in the United Kingdom and the 328th fastest growing in Europe, Middle East and Africa, NSN truly walks its talk.
NSN’s tagline is ‘Connecting you now’ and up to date they have done exactly that, for over 2,500 companies; catapulting NSN into the Deloitte UK Tech Fast50 last year.
“As a tech business built on the legacy of a series of successful tech companies we have become experts in automating tasks though our fully integrated CRM and automated provisioning platform,” says NSN’s Chief Executive Officer, Mark Shraga.
“We have invested significantly in making things as easy as possible for our partners and our customers with automated provisioning of all IP phones, making them largely zero touch from delivery to customers desk,” adds NSN’s Managing Director, Nick Shraga.
“We have moved to a fully paperless environment with electronic signing of all contracts – no more paper contracts, no more missing details, huge reductions in human error and related costs. Enabling us to bring sharper pricing and better service to our customers,” he says.
As a partner of NSN, you will enjoy being at the leading edge of world class service delivery, cutting edge products, and seriously competitive pricing.
New Star Networks offers the following to all their valued partners:
- Super-fast internet connections
- Competitive pricing
- Customised service options
- 50% earnings of the margin for the life of the customer
- Huge success in UK powered our Johannesburg based contact centre
New Star Networks focus hard on making each customer feel like they genuinely matter by contacting them on a regular basis and taking the time to take an interest in their business.
One of the main things NSN tries to get across to their staff who are on the front line with customers is that they must turn up fully.
Join NSN now and enjoy being the first wave of life long platinum partners as a reward for being amongst the first to spread the NSN promise across South Africa.
Our focus at NSN has always been to deliver market leading customer service. We understand that not all customers will experience our service to the degree that we would want them to. Which is why we have launched our 5 Star Service campaign. The purpose of this is to speak to all of our customers and find out where we are in terms of delivering a 5 Star Service experience. If your experience of NSN is not at the 5 star level we want to know what we need to do in order to achieve this.
NSN – connecting you now to a 5 Star service experience!
NSN are up for Best SME Cloud Solution, Best Customer Service and Best SME Contact Centre Solution Awards at the 2017 Comms National Awards
From http://cnawards.com/ website:
Congratulations to the finalists for the 2017 Comms National Awards!
Following another record entry we are pleased to announce that the following entrants have been selected as finalists.
Awards Co-ordinator Nigel Sergent, Editorial Director at Comms Dealer commented: “The number of entries our judges have received this year has been astonishing. They have also been particularly impressed with the quality and depth of the submissions, which proves what an amazing industry this is!”
Finalists can now look forward to the spectacular finals night on October 12th at The Hilton on Park Lane, London. “We have lined up a brilliant host and with over 160 entries from 100 plus organisations represented, the atmosphere, entertainment and excitement will be second to none. I am sure we’ll have a full house to celebrate UK channel success,” added Sergent.
CNAWARDS website
NSN brings internationally successful partner offering to South Africa!
Launched in the UK in 2010, New Star Networks (NSN) is a high-performance technology company totally focused on growing through Partnerships.
Achieving rankings as the 49th fastest growing tech company in the United Kingdom and the 328th fastest growing in Europe, Middle East and Africa we truly walk our talk.
As a Partner of NSN you will enjoy being at the leading edge of world class service delivery, cutting edge products and seriously competitive pricing.
- Super fast internet connections
- Competitive pricing
- Customised service options
- Earn up to 50% of the margin for the life of the customer
Join us now and enjoy being the first wave of life long platinum partners as a reward for being amongst the first to spread the NSN promise across South Africa.
NSN are delighted to announce the acquisition of Hosted Telephony provider iB2i Ltd this week. Building on iB2i’s excellent legacy of providing Business class solutions with a personal touch, we at NSN are looking forward to adding further value to iB2i’s customers. With a product portfolio of over 20 different unique products and a dedicated Account Management Team we feel sure that the NSN service wrap will significantly upgrade i2Bi’s client experience.
Chief Executive Office for New Star Networks Group (NSN), Mark Shraga
We chose NSN based on a strong industry recommendation as a natural progression for our SME focused business offering. We aim to grow in partnership with NSN and ensure the personal touch is never lost along the way.
Managing Director for iB2i, Kamal Hussain
Out of hundreds of nominations for this year’s Channel Sales Awards NSN was shortlisted to the final 4 from the UK’s Telecoms Sales teams operating in the channel service provider community.
The judges assessment focused on having a consistent record of achievement against KPIs (between March 1st 2016 and March 1st 2017), evidence of supporting channel partner sales efforts, a strong client and market profile and a ‘go get’ attitude.
NSN are delighted to have our presence in the market recognised by our piers and look forward to growing from strength to strength!
