799 years ago one of the most important documents in history was put together and agreed with the seal of King John in 1215: The Magna Carta.

Inspired by the coming 800th anniversary, of the first government charter for improving the quality of life for all of the people, we at NSN have decided to create a Customer Charter that applies to all of our customers regardless of size.

Our customer charter sets out in brief the 7 key commitments to you that have been designed to ensure you receive the highest quality of service possible from the NSN Team:

• Everything about our business shall be designed to meet your needs.
• Every customer is an opportunity to improve our performance.
• We will always strive to assess your exact needs before making recommendations for change.
• It’s not about what is important to NSN – it is always about what is important to you – the customer.
• We shall continuously be planning to give you, the customer, a better experience by:
  • Prioritising your needs
  • Communicating clearly and consistently
  • Delivering high quality service
• Creating a better work place, and equal opportunities as the basis for ensuring a high quality service environment.
• All of our actions shall serve to create a positive experience for you, the customer.

For more information on the anniversary celebrations for the Magna Carta please visit http://magnacarta800th.com

For more information on the service that NSN provides please contact us on: 0800 054 6200

Over the last 3 months NSN has experienced a rewarding level of coverage in the industry press, both in the Comms Business Magazine and in the industry leading paper Comms Dealer.

This has presented the growing success of our company to tens of thousands of businesses both within our industry and across many different market sectors. We are especially proud to be short listed for 2 coveted industry awards in the October 2013 Comms National Awards:

• Best Channel Convergence Distributor
• The ‘nine group’ Customer Service Award

Our key breakthrough back in July as a £3M business, in under 3 years of trading, has opened up many new opportunities and confirmed the value of our recent strategies over the last 12 months in the Cloud and Hosted Telephony product arenas.

What this means to you as a NSN customer or strategic partner is that we are growing stronger and stronger based on our Service and essentially, our mission values of working closer with you than any other telecoms company in the UK.

This is set to continue as we further develop and enhance our online systems, products sets and further drive down the costs of lifeblood services such as ‘Fixed’, ‘Mobile’ and ‘Hosted’ Telephony.

We are looking for great stories from our customers, partners and suppliers that provide case studies showing where we have come from, how we have delivered on our promises and that provide the feedback we need to ensure we continue to deliver great service across the board.

Contact me today and find out how NSN and your business can work closer together for shared success and prosperity.

Yours faithfully,

Mark Shraga
Managing Director
New Star Networks Limited

New Star Networks have launched a revolutionary new hosted IPBX system that puts all of their Partners in firm control of their customer’s experiences and their margins.

Unlike the experience Partners may have had with other platforms, the NSN system allows their Partners real time management of all aspects of their customer’s installation, Hunt groups/Auto Attendant/Call recording/Diverts etc can all be managed through the partners user I.D. within the NSN iPBX online portal.

All of the ‘back-end’ porting and kit delivery is handled by the experienced NSN “A TEAM” and managed through the state of the art Anvil system that project manages all aspects of the iPBX service delivery.

At NSN we have aspired to truly make the delivery of hosted iPBX as easy as 123..continuing our commitment to becoming the pefect environment for our Partners to thrive in a difficult market.”

Says NSN’s MD Mark Shraga.

We have been provisioning around 10 orders a day for the last few months and have continually streamlined our operational process. We are ready to open up this exciting product to the channel, so we challenge you to ‘bring on the orders!’ and we will make sure you and your customers are over the moon with the product and service from my team.”

Says NSN’s Operations Director, Nick Shraga

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