Uncategorised   :   1st September 2023

Achieve greater efficiency with a tailored phone system

In this era of fast-paced business communication, it is essential to choose the right telephone system for your organisation and its requirements. Allow us to guide you on how your business can achieve greater efficiency by simply upgrading its telecommunications system. Save money and enhance employee productivity with a hosted solution.

Cost Savings on Your Calls

A bespoke business telephone system offers better control over your expenses. With a hosted system, most, if not all calls made are free of charge, reducing your monthly spending. As calls are made over your internet connection, similar to Teams or Skype calls, your business line will function seamlessly, enabling you to make and receive calls at reduced rates or even for free.

Future-Proof Your Business

Upgrading your telecoms is an investment for the long term. Your telephone system should not only cater to your current needs but also be adaptable to future requirements. A bespoke telephone system ensures your investment is protected. For instance, as your business expands and requires additional staff and telephone lines, a bespoke system enables quick and easy configuration to accommodate the changes.

Enhanced Features for Improved Efficiency

Businesses perform better with a customised and flexible system that offers a wide range of features to boost staff productivity. Features like auto-attendant help direct callers to their desired department or staff member, while automated voicemail-to-email allows users to access voicemails remotely.

These customised features enhance the calling experience for both employees and clients. Custom on-hold messages and hunt groups contribute to a more positive experience, benefiting your customers and your business.

Tailored Support Services

Like all technology, business telephone systems may experience faults from time to time. With a bespoke phone system, our engineers can remotely log in, make adjustments, and run diagnostics to ensure smooth operation. Hosted systems with maintenance coverage provide the convenience of remote diagnostics and efficient issue resolution through readily available spare parts and in-house engineering support.

Scalability and Growth

For businesses constantly seeking expansion, the scalability of their phone system can be a concern. Will there be enough capacity? Will it be costly? Will a new system be required as the business grows?

With a bespoke system, these worries become a thing of the past. We will guide you through these questions to ensure that scaling your business is never a source of concern. We can even explore multi-site preparation if that is of interest to you.

Delivering an Exceptional Experience

Their experience over the phone is of utmost importance to both new and existing customers. With a bespoke telephone system, you can select features that offer the best over-the-phone experience for your customers and staff.

These features can be heavily customised, such as playing a custom ‘thank you for calling’ message followed by a bespoke audio menu. Call recording and wallboards empower your staff to manage their time effectively and have control over their calls, leading to a positive experience for both staff and customers, this makes your business more desirable to communicate with.

Bespoke Integrations

Integrating your telephone system with your business’ CRM is a commonly requested feature, as it can enable functionality like click-to-dial, call recording storage, screen-popping of customer records, and more.

A bespoke telephone system can achieve this, with the option to set up integration during the system installation process.

To learn more about our systems, make sure you get in touch with one of our experts on 087 135 9700 or sales@nsn.co.za to ensure you are making the most of your solution.

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